Return and Exchange Policy
At Divita Skincare , we prioritize your satisfaction and strive to deliver high-quality products. We understand that sometimes a product may not meet your expectations or you may receive a damaged item. If for any reason you are not entirely satisfied with your purchase, we ensure a hassle-free experience, we have a simple return and exchange policy in place.
Returns:
- You can return any unused and unopened product within 14 days of purchase for a full refund.
- To initiate a return, please contact our customer service team at 9833453201 and provide your order details.
- Once your return is approved, you will be provided with a return authorization and instructions on how to proceed.
- Please ensure that the product is returned in its original packaging and with all accessories included.
Exchanges:
- If you received a damaged or defective product, we will gladly exchange it for a new one.
- Please contact our customer service team within 7 days of receiving the product to initiate an exchange.
- Once your exchange is approved, we will arrange for the damaged item to be picked up and a new one to be delivered to you.
Conditions:
- Products must be returned or exchanged within the specified time frame.
- Returns and exchanges are subject to inspection upon receipt.
- We reserve the right to refuse any returns or exchanges that do not meet our policy requirements.
- Refunds will be processed within 14 days of receiving the returned item
- • Shipping charges are non-refundable unless the return is a result of our error.
- • We are happy to exchange any damaged or defective product for a new one at no additional cost.
Customized or personalized items may not be eligible for return or exchange unless they are damaged or defective.
Your satisfaction is our top priority, and we are committed to providing exceptional service every step of the way.
If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us.
Our customer service team will guide you through the exchange process and provide assistance with returning the damaged item.
